1. No Warranties or Guarantees
 
The information provided on this website is for general informational and promotional purposes only. While we strive to ensure the accuracy and reliability of the content, Customer XR makes no warranties or guarantees, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any information, products, services, or related graphics contained on the website. Your reliance on such information is strictly at your own risk.
 
2. Limitation of Liability
 
Under no circumstances shall Customer XR, its affiliates, partners, employees, or agents be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with your access to or use of this website, even if advised of the possibility of such damages.
 
3. External Links
 
This website may contain links to third-party websites for additional resources or convenience. Customer XR does not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites. Accessing such links is at your own discretion.
 
4. Intellectual Property
 
All content, including but not limited to text, images, graphics, logos, and software on this website, is the property of Customer XR or its content suppliers and is protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any material without prior written permission is strictly prohibited.
 
5. Professional Advice Disclaimer
 
Any information on this website, including but not limited to blog posts, case studies, and product descriptions, is not intended as professional, legal, financial, or business advice. You should consult a qualified professional before making any business or technology-related decisions.
 
6. Changes to This Disclaimer
 
We reserve the right to modify, update, or remove any part of this disclaimer at any time without prior notice. It is your responsibility to review this page periodically for changes.
 
7. Governing Law
 
This Legal Disclaimer is governed by and construed in accordance with the laws of the State of New York without regard to its conflict of law principles.

Privacy Policy

Effective Date: June 29, 2026

Customer XR ("Customer XR," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide while using our website, applications, virtual reality experiences, and related services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.

1. Information We Collect
Depending on how you interact with our website or applications, we may collect the following types of information:
Information You Provide

• Name

• Email address

• Company name

• Contact information

• Messages or inquiries submitted through contact forms

• Any other information you voluntarily provide

Device and Usage Information
When you use our applications, we may automatically collect limited technical information, including:

• Device type

• Operating system

• Application version

• Crash reports

• Diagnostic information

• Performance analytics

This information helps us maintain, improve, and troubleshoot our services.

2. Microphone Access
Certain Customer XR applications feature AI-powered virtual characters and conversational experiences that allow users to communicate naturally using voice.
When you grant microphone permission:

• Audio is captured only while you are actively using voice-enabled features.

• Voice input is securely transmitted to Convai, our AI conversation platform, solely for speech recognition and generating real-time conversational responses.

• Microphone access is never used for passive listening or continuous background recording.

• If microphone permission is denied, voice-based AI features may not function, although other application functionality may remain available.

Microphone access is required exclusively to enable these interactive AI experiences.

3. How We Use Your Information
We use collected information to:

• Operate and improve our applications and services.

• Enable AI-powered conversations with virtual characters.

• Process speech into text for conversational interactions.

• Generate AI responses.

• Provide customer support.

• Improve application reliability and performance.

• Diagnose technical issues.

• Respond to user inquiries.

• Comply with applicable legal obligations.

We do not sell your personal information.

4. Voice Data
Voice interactions are processed only to provide real-time AI conversations.
Voice input may be securely transmitted to Convai solely for speech recognition and AI response generation.
Customer XR does not use voice recordings for advertising, marketing, or user profiling.
Voice information is processed only as necessary to deliver the requested conversational experience.

5. Third-Party Services
To provide certain features, Customer XR works with trusted third-party service providers, including providers for:

• Conversational AI (Convai)

• Cloud infrastructure and hosting

• Speech recognition

• Analytics

• Application monitoring

• Technical support

These providers receive only the information necessary to perform their services and are responsible for maintaining their own privacy and security practices.

6. Data Security
Customer XR implements commercially reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain information only for as long as necessary to:

• Provide our services.

• Improve application performance.

• Resolve technical issues.

• Comply with legal obligations.

• Enforce our agreements.

Information is deleted or anonymized when it is no longer required for these purposes, where reasonably practicable.

8. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and understand how visitors interact with our website.
You may configure your browser to refuse cookies, although certain website features may not function properly.

9. Children's Privacy
Customer XR products and services are not directed toward children under the age required by applicable law.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to remove it.

10. Your Choices
You may choose to:

• Decline microphone permission.

• Disable permissions through your device settings.

• Contact us regarding your personal information.

• Request correction or deletion of information where applicable under law.

Please note that disabling certain permissions may prevent some application features from functioning.

11. Third-Party Websites
Our website may contain links to third-party websites.
Customer XR is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
The updated version will be posted on this page with a revised Effective Date. Continued use of our website or applications after changes become effective constitutes acceptance of the updated policy.

13. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Customer XR
Email: info@customerxr.com
Website: https://customerxr.com
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.